Avisos legales

Avisos legales


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AL CAPPELLO ROSSO – making and cancelling reservations

Online booking and cancelling reservations
Reservations are required and must be guaranteed with a credit card. All credit card information is protected using SSL A 128 BIT technology.
Our "Best Internet" rate
You do not pay ahead of time when using our online booking system, as the actual payment transaction is conducted in the hotel at the moment of check-out with your choice of cash, ATM card or credit card. We only request that you provide your credit card information to guarantee the reservation. The hotel does not charge your credit card at the time of booking.
Guests who do not cancel their reservations within the specified time frame or who do not show up for check-in will be charged the penalty fee specified in the booking procedures and outlined in the final booking confirmation e-mail. If the reservation is cancelled within the specified time frame, however, no charges will be applied to your credit card. It is also possible to change or cancel the reservation by entering the booking code provided in the automatic confirmation e-mail.
All reservations made online must be cancelled online by entering the booking Confirmation Code as well as the guest name and surname in the appropriate fields. If guests instead opt to shorten their stay after having checked in, they will be charged for the entire length of their original reservation.
"Non-Refundable Advance Purchase" Rate
This rate is subject to certain booking restrictions and entails an advance, non-refundable payment of the entire total that is charged to the credit card at the moment of booking. "Non-Refundable Advance Purchase" reservations cannot be cancelled or modified once they are made and the advance payment cannot be refunded. Guests who fail to appear for check-in will not receive any refund.
If a credit card is rejected at the moment of advance payment, the booking may be cancelled and the room or rooms no longer reserved, without any further notification.
The hotel reserves the right to modify theme leisure packages whenever necessary, informing the client of any such changes at the moment of booking.
Our special package rates apply to a limited number of rooms and once these rooms have been reserved it might no longer be possible to book at special package rates even when there are still other rooms available in the hotel.

Discounts for children
Children under the age of 3 are always welcome to stay for free in their parents’ room, in a crib or in their parents’ bed.