Faq

Faq

BOOKING ONLINE

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We kindly request all departing guests to leave the room by 12 p.m.
If you have any particular requests please contact the reception desk.

We are pleased to let all guests check in as soon as the room is available and clean. 
If all rooms have been occupied the night before the room will be available within 3pm.

Internet Wi-Fi is available free of charge throughout premises. An internet point with color printer is available in the lobby. Laptops are available on request free of charge at the reception desk.

Breakfast is served every morning from 7 a.m. to 11.00 a.m.
Breakfast buffet includes reduced calorie, gluten free and organic products.
If you have any specific requests please contact the reception desk.

We are happy to book a taxi or a private car upon request.
More information and additional options are outlined on the “how to reach us” page.

We are happy to book a taxi or a private car upon request.
For more details, please contact reception.

The Hotel offers a private garage and guests may also use public parking lots on request.
Places in the garage are subject to availability on a first-come basis, so please request a space at the moment of booking.

Yes. The Hotel offers special Pet-Friendly programs: all pets are welcome as long as their presence is announced at the moment of booking.

Children up to 3 years of age can stay for free when sharing the room with parents.
Adjoining family rooms are available on request at a reduced rate.

Yes. Guests may leave their luggage in our bagagge room for free as long as needed.

American Express, Visa, MasterCard and Diners Club.

It is extremely safe. Data transmission is secured through Secure Sockets Layer (SSL) cryptographic protocols to ensure communication security over the Internet.
The hotel does not charge any amount directly on your credit card. Credit card information is usually requested solely to guarantee the reservation.
Payment is requested at departure in cash or by credit card at the moment of departure.
The Hotel charges the credit card solely in case of late cancellation and/or stay change yo the reservation that do not respect the specified policies, or when benefiting from a “not refundable” and/or “last minute” rate, as indicated in the reservation form.

Cancellation terms are always specified in the reservation confirmation that all guests receive by fax or e-mail.
To cancel a reservation, we ask that you use the same method originally used to make the reservation: a reservation made online must be cancelled online, just as a reservation made through a reservation center or a travel agent must be changed or cancelled using the same system.

  • Because our website guarantees the best internet-published rates
  • Because there is no intermediary to raise the price or delay confirmation
  • All availability and rates published on the website are managed directly by the hotel.
  • Because the personal data we collect will never be distributed or sold to any third parties.
  • Because the reservation is secured through SSL and all information is automatically encrypted.

INFORMATION ON PERSONAL DATA SAFEGUARDS
Rules regarding the possession and use of personal data
Dear Miss/Mister,
This is to inform you that Law Decree 196 of June 30, 2003 (“Rules for the safeguard of personal data”) protects individuals and others with regard to the possession and use of personal data.
In compliance with the above-mentioned law, your data will be used respecting the principles of correctness, legality and transparency, safeguarding your privacy and your rights.
Pursuant to art. 13 of Law Decree 196/2003, therefore, we communicate the following information:
The data provided by you will be used in the performance of our booking services, to respond to requests of information or availability or to newsletter services via our website www.alcappellorosso.it.
The data will be handled by our computer system.
Your data is necessary because without it we cannot make reservations for you, reply to requests of availability, submit the newsletter or provide other information. Refusal to communicate your data will therefore make it impossible to fulfill the contract or to process the request.
Your data will be communicated exclusively to the offices assigned to prepare the reservation contract or to process your request. No other use will be made of your data.
The organization in charge of handling your data is: Cargest srl – Via C. Zuccardi Merli 12/A – 40141 Bologna.
At any time, you may exercise your rights towards the organization in charge of handling your data, pursuant to art. 7 of Law Decree 196/2003, which for your convenience we print in full here below:
Law Decree no.196/2003,
Art. 7 – Right to access to personal data and other rights:
The interested party has the right to obtain confirmation of the existence of personal data concerning him or her, even if not yet recorded, and their communication in an intelligible form.
The interested party has the right to be informed:
of the origin of the personal data; of the purpose and manner of their use; of the logic applied to handling with electronic means; of the identity of the organization and person responsible for handling personal data pursuant to article 5, clause 2; of the persons or categories of persons to whom the personal data may be communicated or who may come into possession of them as designated agents in the territory of the country, their management or employees.
The interested party has the right to obtain:
updates, correction or, when interested, completion of the data; deletion, their transformation into anonymous form or blocking of data handled in violation of the law, including any not essential for the purpose for which they were given or subsequently used; confirmation that the operations described above have been brought to the attention, also as regards their content, of those to whom the data have been communicated or given, unless compliance with this rule is found to be impossible or would necessitate the use of means clearly disproportionate to the right safeguarded.
The interested party may refuse, wholly or in part: for legitimate reasons to allow use of personal data, even if pertinent to the purpose for which they were collected; to allow the use of personal data for the purpose of distributing advertising material or direct sales or for market surveys or trade communications.
The English version of the Italian Law Decree 196/2003 is reported here for strictly descriptive purposes. For any legal considerations, the official text is the Italian one.